Frequently Asked Questions (FAQ)

1. How long does delivery take?
Our delivery time to the United Kingdom is usually 7–15 business days after dispatch.
All orders are shipped with tracking, and you will receive your tracking number by email once your parcel has been sent.

2. How can I track my order?
You will receive a tracking number by email once your order has been shipped.
Tracking updates may take 2–5 days to appear after dispatch.
If you have not received your tracking details, please contact belunecare@gmail.com.

3. Where do the products come from?
We work with trusted international fulfilment partners to offer high-quality products at fair prices.
All orders are shipped directly from our global warehouses.

4. Can I cancel or change my order?
Orders can be changed or cancelled within 12 hours of purchase.
After this period, processing begins, and changes may no longer be possible.
Please contact belunecare@gmail.com as soon as possible if you need to modify your order.

5. What if I receive a damaged or faulty item?
If your product arrives damaged or defective, please contact belunecare@gmail.com within 7 days of delivery.
Include photos or videos of the issue, and our team will provide a replacement or refund.

6. Do you accept returns?
Yes, we accept returns within 14 days of delivery for unused and undamaged products in their original packaging.
Please read our Returns & Refunds Policy for full details.

7. Are prices shown in GBP?
Yes, all prices displayed on belunecare.com are in GBP (£) and include VAT where applicable.

8. How can I contact you?
You can reach us anytime at belunecare@gmail.com.
Our customer service team replies within 24–48 business hours.